Customer Service
Order confirmation deposit (non-account customers)
Unless otherwise stipulated payment shall be a minimum 50% deposit to confirm the customers order.
Final payment (non-account customers)
Full payment is due when the goods are completely manufactured and ready for despatch.
REQUIRED DELIVERY DATE / ORDER SETTLEMENT
Every order is to have a required delivery date. We will do our best to commence manufacturing the order in time to achieve the customers required delivery date.
When the order is completed and ready for dispatch the 50% balance is due, or for account customers the order is invoiced (as if the goods have been delivered) and is due to be paid in 30 days (even if the customer has not accepted or specifically requested delivery of the goods).
DEFFERED DELIVERY DATE BY CUSTOMER
A customer may defer an order only in writing and no less than 40 days before the originally advised required delivery date. Athlegen will reschedule the manufacturing of the order to achieve the customer’s amended delivery date.
ORDERS ON HOLD / STORAGE CHARGES
All paid or completed orders that have been manufactured according to the customers instructions will be held for a maximum of 30 days without charge. After 30 days storage charges apply.
Storage will be charged at the rate of $10 per pallet per month, electric tables at the rate of $20 each per month.
If for any reason full payment has not been received when the order was ready for dispatch the storage charges will begin to accrue from the date the goods were ready for dispatch.
CANCELLATION OF ORDERS / REFUNDS
Athlegen is not a standard retailer/manufacturer, all customer orders are processed and manufacture commences as soon as customer orders are confirmed.
Our various price lists are designed to provide our customers with a guide to our manufacturing capabilities; we offer a plethora of customisation options with the majority of our product ranges, e.g. table width, upholstery colours, cushioning options, and table enhancements etc.
These huge choices offered by Athlegen necessitate Athlegen building to specific customer orders, and for this reason once manufacture of your order has commenced or specialty components or raw materials have been ordered the deposit is not refundable.
CUSTOM ORDERS AND NON-STANDARD PRODUCTS
Athlegen will make every effort to ensure the customer’s specific desires are realized and that they are totally satisfied with their purchase.
Modified products or products that include options that are not listed on our standard price lists i.e. non standard products, are non-returnable for refund or exchange.
Payment may be required (at Athlegen’s discretion) in full, prior to beginning manufacture of products deemed by Athlegen to have little recoverable value in the event of the order being cancelled or otherwise discontinued.
Alterations to the product by the customer after manufacture or supply will be charged for.
Warranty claims for non standard products will be assessed on an individual basis by Athlegen management, if Athlegen believes that the warranty claim is directly related to the modification requested by the customer the normal warranty may not apply.
A product customisation form and drawing must be signed before the order is processed. A fee will be charged for the drawing of all custom/non-standard products. This fee will be payable even if the product does not proceed to manufacture.
Responsibility for design / Fit for purpose
The Customer accepts that Athlegen shall have no responsibility for the design or modifications submitted by the Customer to Athlegen for manufacture.
The Customer acknowledges that it is their sole responsibility for checking the application of Products and that the Products are suitable for any particular purpose.
Jigs and drawings
Unless otherwise agreed by Athlegen in writing, all tools, dies, jigs, patterns and other items made by or for Athlegen for the execution of the Customer’s orders shall remain the property of Athlegen.
PRICES AND QUOTES FOR PRODUCTS
Prices for products are set in accordance with the Athlegen’s price list which is subject to changes from time to time. The price payable is the price in effect at the time of shipment, or in accordance with a quotation specific to the particular Customer requirement. Such quotations pertain to only one shipment, and subsequent requirements for identical products may be subject to a separate quotation unless otherwise specified in the quotation.
Unless otherwise stipulated payment shall be a minimum 50% deposit to confirm the customers order.
Final payment (non-account customers)
Full payment is due when the goods are completely manufactured and ready for despatch.
REQUIRED DELIVERY DATE / ORDER SETTLEMENT
Every order is to have a required delivery date. We will do our best to commence manufacturing the order in time to achieve the customers required delivery date.
When the order is completed and ready for dispatch the 50% balance is due, or for account customers the order is invoiced (as if the goods have been delivered) and is due to be paid in 30 days (even if the customer has not accepted or specifically requested delivery of the goods).
DEFFERED DELIVERY DATE BY CUSTOMER
A customer may defer an order only in writing and no less than 40 days before the originally advised required delivery date. Athlegen will reschedule the manufacturing of the order to achieve the customer’s amended delivery date.
ORDERS ON HOLD / STORAGE CHARGES
All paid or completed orders that have been manufactured according to the customers instructions will be held for a maximum of 30 days without charge. After 30 days storage charges apply.
Storage will be charged at the rate of $10 per pallet per month, electric tables at the rate of $20 each per month.
If for any reason full payment has not been received when the order was ready for dispatch the storage charges will begin to accrue from the date the goods were ready for dispatch.
CANCELLATION OF ORDERS / REFUNDS
Athlegen is not a standard retailer/manufacturer, all customer orders are processed and manufacture commences as soon as customer orders are confirmed.
Our various price lists are designed to provide our customers with a guide to our manufacturing capabilities; we offer a plethora of customisation options with the majority of our product ranges, e.g. table width, upholstery colours, cushioning options, and table enhancements etc.
These huge choices offered by Athlegen necessitate Athlegen building to specific customer orders, and for this reason once manufacture of your order has commenced or specialty components or raw materials have been ordered the deposit is not refundable.
CUSTOM ORDERS AND NON-STANDARD PRODUCTS
Athlegen will make every effort to ensure the customer’s specific desires are realized and that they are totally satisfied with their purchase.
Modified products or products that include options that are not listed on our standard price lists i.e. non standard products, are non-returnable for refund or exchange.
Payment may be required (at Athlegen’s discretion) in full, prior to beginning manufacture of products deemed by Athlegen to have little recoverable value in the event of the order being cancelled or otherwise discontinued.
Alterations to the product by the customer after manufacture or supply will be charged for.
Warranty claims for non standard products will be assessed on an individual basis by Athlegen management, if Athlegen believes that the warranty claim is directly related to the modification requested by the customer the normal warranty may not apply.
A product customisation form and drawing must be signed before the order is processed. A fee will be charged for the drawing of all custom/non-standard products. This fee will be payable even if the product does not proceed to manufacture.
Responsibility for design / Fit for purpose
The Customer accepts that Athlegen shall have no responsibility for the design or modifications submitted by the Customer to Athlegen for manufacture.
The Customer acknowledges that it is their sole responsibility for checking the application of Products and that the Products are suitable for any particular purpose.
Jigs and drawings
Unless otherwise agreed by Athlegen in writing, all tools, dies, jigs, patterns and other items made by or for Athlegen for the execution of the Customer’s orders shall remain the property of Athlegen.
PRICES AND QUOTES FOR PRODUCTS
Prices for products are set in accordance with the Athlegen’s price list which is subject to changes from time to time. The price payable is the price in effect at the time of shipment, or in accordance with a quotation specific to the particular Customer requirement. Such quotations pertain to only one shipment, and subsequent requirements for identical products may be subject to a separate quotation unless otherwise specified in the quotation.